Coronavirus (COVID-19) Updates for Customers

 

1. Package Protection Insurance

Golonzo is proud to partner with Route, the leader in package protection and tracking solutions.

By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

 

2. Estimated Delivery Time (once order is processed)

USA: 7 - 20 business days have changed to 7 - 40 business days*
We use USPS shipping line, due to COVID-19 the process will be slow than usual as on the USPS website. Moreover, the customs will temporarily hold the package.
https://about.usps.com/newsroom/service-alerts/

https://www.cbp.gov/newsroom/coronavirus

UK: 12 - 20 business days have changed to 12 - 30 business days
Australia: 12 - 20 business days have changed to 12 - 30 business days
New Zealand: 12 - 20 business days have changed to 12 - 30 business days
Canada: 12 - 20 business days have changed to 12 - 30 business days
Western Europe: 10 - 30 business days have changed to 10 - 40 business days
Rest of world: 10 - 40 business days